Refund Policy
Thank you for shopping with IRAAYA by Urja. Please read our refund policy carefully before making a purchase.
No Return, Exchange, or Refund
At IRAAYA by Urja, all sales are final. We do not accept returns, exchanges, or refunds once an order has been placed and processed.
Due to the nature of our products and to maintain hygiene and quality standards, customers are advised to carefully review product details, descriptions, and images before completing their purchase.
Order Cancellation
Once an order is placed, it cannot be cancelled, modified, or refunded after it has been processed or shipped.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the issue and determine an appropriate resolution.