Shipping Policy
Thank you for shopping with IRAAYA by Urja. We are committed to delivering your order in a safe and timely manner. This Shipping Policy outlines how your orders are processed, shipped, and delivered.
1. Order Processing
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
2. Shipping Locations
IRAAYA by Urja currently ships across India.
For international shipping inquiries, please contact our support team before placing an order.
3. Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout.
Occasionally, we may offer free shipping promotions, which will be clearly indicated on the website.
4. Estimated Delivery Time
Estimated delivery times after shipment:
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Metro Cities: 3–5 business days
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Other Cities & Towns: 5–8 business days
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Remote Areas: 7–10 business days
Delivery times may vary depending on location, courier availability, and external factors.
5. Shipment Confirmation & Tracking
Once your order is shipped, you will receive a shipment confirmation email or message containing your tracking number. You can track your order through the courier partner’s website.
6. Delivery Delays
IRAAYA by Urja is not responsible for delays caused by:
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Courier service disruptions
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Weather conditions
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Government regulations
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Incorrect shipping addresses provided by customers
However, we will assist you in resolving delivery issues whenever possible.
7. Incorrect or Damaged Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging.
We will review the issue and arrange a replacement or appropriate resolution.
8. Address Accuracy
Customers are responsible for providing accurate shipping information. IRAAYA by Urja will not be responsible for orders delivered to incorrect addresses provided during checkout.